# How Automox uses Duckie

**90–92%** ticket deflection rate

As published on [duckie.ai](https://duckie.ai/customers/automox). Captured by usedby on 2026-10-04.

- Company: [Automox](https://www.usedby.ai/companies/automox.md)
- Tool: [Duckie](https://www.usedby.ai/tools/duckie.md)
- Industry: [Cybersecurity](https://www.usedby.ai/companies/industry/cybersecurity.md)
- Teams: Support, Sales, CSMs, SEs
- Customer since (as the page says): around summer 2025

## The use case: how Automox deploys Duckie

Automox uses Duckie as an AI support agent in its help widget, in Zendesk and in its console to resolve customer tickets, including help writing custom worklet scripts. The support team also uses it in Zendesk to summarize long-running tickets, and sales, CSM and SE staff use it in Slack to get product answers without pulling in support.

Summary written by usedby from the source page, in English. The figures are those of Duckie and Automox, not ours.

> Today, Duckie is achieving a 90–92% ticket deflection rate.

- **3x**: “3x deflection vs. previous AI tool”
- **90%**: “The other AI tools struggled to hit 30% resolution while Duckie was able to reach 90% ticket deflection rates on technical tickets.”

> We are able to take that time and invest it into these other things, like tooling and improvements that we weren't able to do before, because we were so weighed down by the turn-and-burn life of tickets.
>
> Jonathan White, Staff Support Engineer

Source: [duckie.ai](https://duckie.ai/customers/automox), captured 2026-10-04.

> Being able to use the assistant to create things like runbooks, guidelines, and guardrails, and troubleshoot specific runs has made things quite a bit easier.
>
> Jonathan White, Staff Support Engineer

Source: [duckie.ai](https://duckie.ai/), captured 2026-10-04.

## Other companies using Duckie

- [Abbiamo](https://www.usedby.ai/companies/abbiamo.md) — Confirmed
- [Grid](https://www.usedby.ai/companies/grid.md) — Confirmed
- [Medtelligent](https://www.usedby.ai/companies/medtelligent.md) — Confirmed
- [Vanquish](https://www.usedby.ai/companies/vanquish.md) — Confirmed
- [AvantStay](https://www.usedby.ai/companies/avantstay.md) — Observed
- [Collate](https://www.usedby.ai/companies/collate.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 90–92% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Automox.
- Checked: Automox uses Duckie. Confirmed line. Latest check across sources: 2026-10-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/automox-duckle · How we check: https://www.usedby.ai/methodology