# How Avis uses Insider One

**39%**: “in just one year we saved 39% of our customer service costs”

As published on [insiderone.com](https://insiderone.com/case-studies/avis/), August 2026. Captured by usedby on 2026-11-04.

- Company: [Avis](https://www.usedby.ai/companies/avis.md)
- Tool: [Insider One](https://www.usedby.ai/tools/insider-one.md)
- Industry: [Travel & Hospitality](https://www.usedby.ai/companies/industry/travel-hospitality.md)
- Teams: Customer Support, Marketing

## The use case: how Avis deploys Insider One

Avis uses Insider One to run an AI-powered digital assistant on WhatsApp that handles routine customer inquiries about the brand and car rental processes. It gives contextual, personalized responses and hands conversations to human agents only when necessary.

Summary written by usedby from the source page, in English. The figures are those of Insider One and Avis, not ours.

> The AI-powered conversations are contextual, accurate, and can be delivered in seconds, and in just one year we saved 39% of our customer service costs.

- **70%**: “Thanks to Insider One, Avis' AI-based digital assistant can complete 70% of its conversations on its own, without falling back on live agents.”

> Insider One has enabled us to reach our customers on their favorite channel, faster than ever before. We've made a 39% saving on our customer support costs, while also decreasing wait times.
>
> Marketing Director, Marketing Director

Source: [insiderone.com](https://insiderone.com/case-studies/avis/), captured 2026-11-04.

## Other AI tools used by Avis

- [Decagon](https://www.usedby.ai/tools/decagon.md) — Observed
- [Outreach](https://www.usedby.ai/tools/outreach.md) — Observed
- [Paraform](https://www.usedby.ai/tools/paraform.md) — Observed

## Other companies using Insider One

- [Adidas](https://www.usedby.ai/companies/adidas.md) — Confirmed
- [Allianz](https://www.usedby.ai/companies/allianz.md) — Confirmed
- [Avon](https://www.usedby.ai/companies/avon.md) — Confirmed
- [Belgian Cycling Factory](https://www.usedby.ai/companies/belgian-cycling-factory.md) — Confirmed
- [Braun](https://www.usedby.ai/companies/braun.md) — Confirmed
- [Burger King](https://www.usedby.ai/companies/burger-king.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-04.

- Checked: the figure 39% is printed word for word on the page, near the name of Avis.
- Checked: the passage quoted above is copied word for word from the page, near the name of Avis.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Avis uses Insider One. Confirmed line. Latest check across sources: 2026-11-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/avis-insider-one · How we check: https://www.usedby.ai/methodology