# How Axioma uses Tidio

As published on [tidio.com](https://www.tidio.com/customers/axioma/), March 2026. Captured by usedby on 2026-10-09.

- Company: [Axioma](https://www.usedby.ai/companies/axioma.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Gaming & Esports](https://www.usedby.ai/companies/industry/gaming-esports.md)

## The use case: how Axioma deploys Tidio

Axioma uses Tidio's Lyro AI agent to answer customer questions about car body repairs, pricing and insurance claims, backed by a knowledge base of specialized articles. It also runs sales-oriented chatbot flows that guide prospective customers through the repair assessment.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Axioma, not ours.

> 89% AI Resolution Rate: Lyro successfully resolved 89% of customer inquiries without human intervention, handling questions about repair services, pricing, and basic insurance claims processes.

- **21%**: “21% Sales Bot Engagement: The enhanced conversational capabilities led to more customers engaging with Axioma’s sales-oriented chatbots, directly contributing to increased repair bookings.”

> Tidio stood out with rapid deployment, hands-on support, and smart self-learning via Lyro—letting us scale service fast, at a great price point.
>
> Stefano Sironi, Co-Founder & CEO of Axioma

Source: [tidio.com](https://www.tidio.com/customers/axioma/), captured 2026-10-03.

## Tidio users in Gaming & Esports

- [GameBoost](https://www.usedby.ai/companies/gameboost.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Axioma.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Axioma uses Tidio. Confirmed line. Latest check across sources: 2026-10-19.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/axioma-tidio · How we check: https://www.usedby.ai/methodology