# How Bancolombia uses Automation Anywhere

**127K hours**: “saved more than 127K hours of time in their branches”

As published on [automationanywhere.com](https://www.automationanywhere.com/resources/customer-stories/bancolombia), September 2020. Captured by usedby on 2026-10-07.

- Company: [Bancolombia](https://www.usedby.ai/companies/bancolombia.md)
- Tool: [Automation Anywhere](https://www.usedby.ai/tools/automation-anywhere.md)
- Teams: Business, IT

## What the story says

Bancolombia uses Automation Anywhere bots to process structured, semi-structured and unstructured customer data and automate back office and front office processes. Automated areas include credit review, collections, clearance and settlement, capital markets and international business.

Summary written by usedby from the source page, in English. The figures are those of Automation Anywhere and Bancolombia, not ours.

> Since introducing digital workforce capabilities, they’ve saved more than 127K hours of time in their branches, increased customer satisfaction, and opened new revenue streams.

- **1300%**: “Bank leadership is excited because we recovered our investment with a 1300% roi within the first year.”
- **50%**: “We have achieved a 50% increase in customer service efficiency in the branches where front office automation has been implemented.”

> We have achieved a 50% increase in customer service efficiency in the branches where front office automation has been implemented.
>
> Jorge Ivan Otalvaro, VP Service Delivery and Operations

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 127K hours is printed word for word on the page, near the name of Bancolombia.
- Checked: the passage quoted above is copied word for word from the page, near the name of Bancolombia.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Bancolombia uses Automation Anywhere. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/bancolombia-automation-anywhere · How we check: https://www.usedby.ai/methodology