# How Barrington Orthopedic Specialists uses Assort Health

**83%** reduction in hold time

As published on [assorthealth.com](https://www.assorthealth.com/customers/barrington-orthopedic-specialists), September 2026. Captured by usedby on 2026-10-08.

- Company: [Barrington Orthopedic Specialists](https://www.usedby.ai/companies/barrington-orthopedic-specialists.md)
- Tool: [Assort Health](https://www.usedby.ai/tools/assort-health.md)
- Teams: Call Operations

## What the story says

Barrington Orthopedic Specialists uses Assort Health's Voice AI agent, integrated with its EMR, to answer scheduling calls and book patients with the right provider, location, and appointment type according to its scheduling rules. It also handles after-hours calls, freeing staff for more complex calls.

Summary written by usedby from the source page, in English. The figures are those of Assort Health and Barrington Orthopedic Specialists, not ours.

> Assort’s Voice AI agent was integrated directly into Barrington’s EMR, like “flipping a switch,” with minimal integration effort.

- **$120,000**: “$9,900 of additional value from monthly “after-hours” call management -\> $120,000 in incremental appointment revenue annually from after-hours calls”
- **2,090**: “AI agent immediately answered all incoming scheduling calls, preventing 2,090 calls from being missed”
- **75**: “A total of 75 patients were able to resolve tasks over the month during after hours (compared to 0)”
- **36**: “36 appointments booked monthly during after-hours”

> Assort alleviated the pressure on our team. Now the phone gets answered right away, patients get scheduled accurately, and our staff finally has the time to focus on more complex care needs.
>
> Kevin O'Sullivan, Director of Call Operations

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 83% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Barrington Orthopedic Specialists.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Barrington Orthopedic Specialists uses Assort Health. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/barrington-orthopedic-specialists-assort-health · How we check: https://www.usedby.ai/methodology