# How Batteries Plus uses Synthflow

**700+** U.S. locations on Zoom Phone with Synthflow

As published on [synthflow.ai](https://synthflow.ai/customer-stories/batteries-plus). Captured by usedby on 2026-10-28.

- Company: [Batteries Plus](https://www.usedby.ai/companies/batteries-plus.md)
- Tool: [Synthflow](https://www.usedby.ai/tools/synthflow.md)
- Industry: [Retail](https://www.usedby.ai/companies/industry/retail-offline-omnichannel.md)
- Teams: Store associates

## The use case: how Batteries Plus deploys Synthflow

Batteries Plus uses Synthflow's AI voice agents inside Zoom Phone to answer calls for its stores. The agents resolve routine requests and warm-transfer callers who need a person to a human expert, passing along the transcript and actions taken.

Summary written by usedby from the source page, in English. The figures are those of Synthflow and Batteries Plus, not ours.

> Rather than another pilot, Batteries Plus went live across its full network.

- **five weeks**: “The rollout with Synthflow and Zoom took five weeks from kick-off to pilot, according to Batteries Plus’s CIO.”

> This is one of the most impressive integrations I’ve seen between two pieces of software. Customers are pleasantly surprised by how natural conversations with the agents are and our store associates are able to focus on more complex, critical tasks in store.
>
> Kranthi Malreddy, Chief Information Officer, Batteries Plus

Source: [synthflow.ai](https://synthflow.ai/customer-stories/batteries-plus), captured 2026-10-28.

## Other companies using Synthflow

- [Aizee](https://www.usedby.ai/companies/aizee.md) — Confirmed
- [Freshworks](https://www.usedby.ai/companies/freshworks.md) — Confirmed
- [Kleindienst Group](https://www.usedby.ai/companies/kleindienst-group.md) — Confirmed
- [Medbelle](https://www.usedby.ai/companies/medbelle.md) — Confirmed
- [Niagara Region Transit](https://www.usedby.ai/companies/niagara-region-transit.md) — Confirmed
- [Peak Demand](https://www.usedby.ai/companies/peak-demand.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-28.

- Checked: the figure 700+ is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Batteries Plus.
- Checked: Batteries Plus uses Synthflow. Confirmed line. Latest check across sources: 2026-10-28.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/batteries-plus-synthflow · How we check: https://www.usedby.ai/methodology