# How Bayer uses Cognigy

**19,000**: “19,000 unique users in the first two months after Go-live”

As published on [cognigy.com](https://www.cognigy.com/en/case-study/bayer). Captured by usedby on 2026-10-08.

- Company: [Bayer](https://www.usedby.ai/companies/bayer.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)
- Industry: [Biotech & Pharma](https://www.usedby.ai/companies/industry/biotech-pharma.md)

## What the story says

Bayer built DSO Go, a multilingual AI agent combining guided conversation with generative AI, to give employees instant answers about its new Dynamic Shared Ownership operating model. It is available on Microsoft Teams, web chat and SharePoint.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Bayer, not ours.

> Since its launch, DSO Go has seen significant engagement with 19,000 unique users across various channels in the first two months. Employees frequently use DSO Go in daily operations and team meetings, benefiting from its ability to answer free-text questions and provide instant, intuitive responses.

- **80%**: “80% Satisfaction rate”
- **4 months**: “Deployment in 4 months”
- **9**: “Natural Dialogue enabled with GenAI in 9 Languages”

> The AI Agent's ability to deliver user-friendly, human-like interactions and access a vast knowledge base has become integral to our daily operations and team meetings.
>
> Xenia Hanke, Software Engineer Smart Interaction

> The implementation of our AI agent DSO Go has revolutionized our internal communication.
>
> Xenia Hanke, Software Engineer, Smart Interaction @ Bayer

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 19,000 is printed word for word on the page, near the name of Bayer.
- Checked: the passage quoted above is copied word for word from the page, near the name of Bayer.
- Checked: Bayer uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/bayer-cognigy · How we check: https://www.usedby.ai/methodology