# How Bazaarvoice uses Arize AI

**10 minutes**: “With LLM-based evals, Kratz says the same volume can be evaluated in about 10 minutes.”

As published on [arize.com](https://arize.com/customers/how-bazaarvoice-uses-llm-evals-to-cut-ai-evaluation-from-days-to-minutes/). Captured by usedby on 2026-10-16.

- Company: [Bazaarvoice](https://www.usedby.ai/companies/bazaarvoice.md)
- Tool: [Arize AI](https://www.usedby.ai/tools/arize-ai.md)
- Industry: [Marketing Tech](https://www.usedby.ai/companies/industry/marketing-tech-martech.md)

## What the story says

Bazaarvoice uses LLM-based evals to classify the outputs of its AI question-and-answer system as correct or incorrect, and to check whether two answers say the same thing. They validate the evaluators against a human-labeled set and then run them on much larger datasets instead of labeling manually.

Summary written by usedby from the source page, in English. The figures are those of Arize AI and Bazaarvoice, not ours.

> For one experiment, Bazaarvoice sent 1,000 examples for human review. The process took about a day and a half and came with the associated cost of manual labeling. With LLM-based evals, Kratz says the same volume can be evaluated in about 10 minutes.

- **a day and a half**: “The process took about a day and a half and came with the associated cost of manual labeling.”

> It’s saving us a lot of time on my team.
>
> Lou Kratz, Principal Engineer, Bazaarvoice

Source: [arize.com](https://arize.com/customers/how-bazaarvoice-uses-llm-evals-to-cut-ai-evaluation-from-days-to-minutes/), captured 2026-10-16.

## What usedby checked

We compared the story with its live page on 2026-10-16.

- Checked: the figure 10 minutes is printed word for word on the page, near the name of Bazaarvoice.
- Checked: the passage quoted above is copied word for word from the page, near the name of Bazaarvoice.
- Checked: Bazaarvoice uses Arize AI. Confirmed line. Latest check across sources: 2026-10-16.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/bazaarvoice-arize-ai · How we check: https://www.usedby.ai/methodology