# How BBVA uses ChatGPT

**nearly three hours**: “with people saving nearly three hours per week on routine tasks and more than 80% engaging daily.”

As published on [openai.com](https://openai.com/index/bbva-collaboration-expansion/). Captured by usedby on 2026-10-18.

- Company: [BBVA](https://www.usedby.ai/companies/bbva.md)
- Tool: [ChatGPT](https://www.usedby.ai/tools/chatgpt.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: operations

## What the story says

Uses ChatGPT Enterprise and custom GPTs for routine employee tasks across banking functions.

Summary written by usedby from the source page, in English. The figures are those of ChatGPT and BBVA, not ours.

> After seeing initial success, BBVA expanded its rollout to 11,000 employees, creating thousands of custom GPTs for collaboration and work, with people saving nearly three hours per week on routine tasks and more than 80% engaging daily.

## What usedby checked

We compared the story with its live page on 2026-10-18.

- Checked: the figure nearly three hours is printed word for word on the page, near the name of BBVA.
- Checked: the passage quoted above is copied word for word from the page, near the name of BBVA.
- Checked: BBVA uses ChatGPT. Observed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/bbva-chatgpt-b63f7d · How we check: https://www.usedby.ai/methodology