# How Beacon Mobility uses Dialpad

**27 offices**: “rolling out Dialpad across Van Pool's entire New England operation—27 offices in 2-3 months”

As published on [dialpad.com](https://www.dialpad.com/customers/beacon-mobility/). Captured by usedby on 2026-10-08.

- Company: [Beacon Mobility](https://www.usedby.ai/companies/beacon-mobility.md)
- Tool: [Dialpad](https://www.usedby.ai/tools/dialpad.md)
- Teams: Android division, Customer service, Call center

## What the story says

Beacon Mobility moved its acquired transportation companies from separate legacy phone systems onto Dialpad, using it for call center operations, analytics, AI call guidance, language-based routing, and softphones for staff. The rollout began with the Android division and then covered the Van Pool New England offices.

Summary written by usedby from the source page, in English. The figures are those of Dialpad and Beacon Mobility, not ours.

> That success set the stage for something much bigger: rolling out Dialpad across Van Pool's entire New England operation—27 offices in 2-3 months, migrating two to three offices every single week.

- **3 clicks**: “"Now it's 3 clicks and I know where we're at."”

> This has been one of our simplest rollouts of any technologies out there at scale
>
> Gaurav

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 27 offices is printed word for word on the page, near the name of Beacon Mobility.
- Checked: the passage quoted above is copied word for word from the page, near the name of Beacon Mobility.
- Checked: Beacon Mobility uses Dialpad. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/beacon-mobility-dialpad · How we check: https://www.usedby.ai/methodology