# How Belfius uses Mistral

As published on [mistral.ai](https://mistral.ai/customers/belfius/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Belfius](https://www.usedby.ai/companies/belfius.md)
- Tool: [Mistral](https://www.usedby.ai/tools/mistral.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)

## What the story says

Belfius moved its customer chatbot from a purely scripted platform to a generative AI one built on Mistral Large. The chatbot serves customers in Dutch, French, and English, and Mistral also supported Belfius with guardrails through expert support and testing datasets.

Summary written by usedby from the source page, in English. The figures are those of Mistral and Belfius, not ours.

> Mistral Large was implemented to enable generative AI capabilities on Belfius’ customer chatbot, with the goal of creating a completely personalized experience. The chatbot is available in Dutch, French, and English, making it accessible to a wide range of customers.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Belfius.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Belfius uses Mistral. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/belfius-mistral · How we check: https://www.usedby.ai/methodology