# How Bell Direct uses ClickUp

**20%**: “20% efficiency boost: Early AI adoption drove a measurable 20% increase in operational efficiency across the entire team”

As published on [clickup.com](https://clickup.com/customers/bell-direct). Captured by usedby on 2026-10-03.

- Company: [Bell Direct](https://www.usedby.ai/companies/bell-direct.md)
- Tool: [ClickUp](https://www.usedby.ai/tools/clickup.md)
- Teams: Operations

## What the story says

Bell Direct's operations team uses ClickUp as a central workspace for work management and procedure documentation. A ClickUp Super Agent turns incoming client emails into tasks, classifies them by priority, client and brand, and routes them to the right team and expert.

Summary written by usedby from the source page, in English. The figures are those of ClickUp and Bell Direct, not ours.

> Previously, we needed two full-time employees just to triage and assign tasks. Now, the AI Agent does it all, instantly and accurately.

- **2 FTEs**: “2 FTEs’ capacity freed up: The AI Agent handles the triaging and assignment work previously managed by two full-time staff, who can now focus on higher-order work”
- **800+**: “800+ emails triaged in real-time: Urgent requests prioritized and routed in seconds, not hours”

> The ClickUp Super Agent has become part of the team. Previously, we needed two full-time employees just to triage and assign tasks. Now, the Agent does it all, instantly and accurately.
>
> Jonathan Tan, Operations Manager

> The AI Agent has become part of the team,” Jonathan shares. “Previously, we needed two full-time employees just to triage and assign tasks. Now, the AI Agent does it all, instantly and accurately.
>
> Jonathan Tan, Operations Manager

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 20% is printed word for word on the page, near the name of Bell Direct.
- Checked: the passage quoted above is copied word for word from the page, near the name of Bell Direct.
- Checked: Bell Direct uses ClickUp. Confirmed line. Latest check across sources: 2026-10-03.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/bell-direct-clickup · How we check: https://www.usedby.ai/methodology