# How Best Egg uses Zendesk AI

**$500,000**: “And with this increased productivity, Best Egg saves about $500,000 annually.”

As published on [zendesk.com](https://www.zendesk.com/customer/best-egg/), January 2026. Captured by usedby on 2026-10-05.

- Company: [Best Egg](https://www.usedby.ai/companies/best-egg.md)
- Tool: [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md)
- Teams: Service Quality

## What the story says

Best Egg uses Zendesk AI agents and AI-generated responses to automate answers to customer chat and email inquiries, using only pre-approved content to stay compliant in a regulated industry. Human agents are freed up for more complex, sensitive conversations.

Summary written by usedby from the source page, in English. The figures are those of Zendesk AI and Best Egg, not ours.

> That shift means Best Egg can support email tickets with just three people—instead of the roughly ten they would otherwise need. With Zendesk AI, agents now have more time to focus on delivering an exceptional customer experience. And with this increased productivity, Best Egg saves about $500,000 annually.

- **20 percent**: “Best Egg's email automation rate jumped from about one percent to about 20 percent”
- **40 hours**: “We probably spend an hour a week spot-checking, versus the 40 hours a week before.”

> Zendesk AI agents are a game changer. It has turned our agents from widget movers into problem solvers.
>
> Corrine Porcaro, Senior Director of Service Quality

> Honestly, Zendesk AI agents are a game changer,
>
> Corrine Porcaro, Senior Director of Service Quality at Best Egg

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure $500,000 is printed word for word on the page, near the name of Best Egg.
- Checked: the passage quoted above is copied word for word from the page, near the name of Best Egg.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Best Egg uses Zendesk AI. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/best-egg-zendesk-ai · How we check: https://www.usedby.ai/methodology