# How Bigbasket uses New Relic

**35%** reduction in application infrastructure costs

As published on [newrelic.com](https://newrelic.com/customers/bigbasket). Captured by usedby on 2026-11-14.

- Company: [Bigbasket](https://www.usedby.ai/companies/bigbasket.md)
- Tool: [New Relic](https://www.usedby.ai/tools/new-relic.md)
- Teams: Engineering

## The use case: how Bigbasket deploys New Relic

Bigbasket uses New Relic for application performance monitoring and observability across its microservices stack. It uses the insights to find slow APIs and database queries, lower infrastructure costs, monitor error rates, and speed up incident recovery.

Summary written by usedby from the source page, in English. The figures are those of New Relic and Bigbasket, not ours.

> Bigbasket has also improved performance and resource utilisation while reducing application infrastructure costs by around 35% thanks to New Relic.

- **70-80%**: “improving our Mean Time to Recovery by 70-80%”
- **20%**: “an increase of around 20% month-on-month”
- **less than 1%**: “we’ve been able to reduce this to less than 1% over the course of a month”

> New Relic shone a light on the previously neglected areas of tracing and observability. It has uncovered many issues of our asynchronous technology stacks, and supported us to identify and eliminate bottlenecks; paving the way for smooth and efficient operations
>
> Sandeep Grandhi, Associate Director of Engineering at bigbasket

Source: [newrelic.com](https://newrelic.com/customers/bigbasket), captured 2026-11-14.

## Other companies using New Relic

- [27Global](https://www.usedby.ai/companies/27global.md) — Confirmed
- [ABS-CBN](https://www.usedby.ai/companies/abs-cbn.md) — Confirmed
- [Achievers](https://www.usedby.ai/companies/achievers.md) — Confirmed
- [Acko](https://www.usedby.ai/companies/acko.md) — Confirmed
- [Aeromexico](https://www.usedby.ai/companies/aeromexico.md) — Confirmed
- [Ajaib](https://www.usedby.ai/companies/ajaib.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the figure 35% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Bigbasket.
- Checked: Bigbasket uses New Relic. Confirmed line. Latest check across sources: 2026-11-14.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/bigbasket-new-relic · How we check: https://www.usedby.ai/methodology