# How Bionic uses Agentforce

As published on [salesforce.com](https://www.salesforce.com/customer-stories/bionic-james-lomas-byline/). Captured by usedby on 2026-11-14.

- Company: [Bionic](https://www.usedby.ai/companies/bionic.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Teams: Sales

## The use case: how Bionic deploys Agentforce

Bionic, which helps small businesses compare, switch and manage essentials like energy, insurance, loans and broadband, uses Agentforce to handle routine customer requests. It also uses Salesforce AI and agents for intelligent call routing and progressive dialing, and an agent called Wingman that guides reps in real time.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and Bionic, not ours.

> Agentforce already handles a meaningful share of routine requests, enabling customers to get help without the hassle and freeing our teams to focus on the moments that matter.

> The lesson is simple and is the classic case of the right tool for the right job. Does the task really need intelligence or are you describing the need for automation?
>
> James Lomas, Chief Technology Officer

Source: [salesforce.com](https://www.salesforce.com/customer-stories/bionic-james-lomas-byline/), captured 2026-11-14.

## Other companies using Agentforce

- [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) — Confirmed
- [Engie](https://www.usedby.ai/companies/engie.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the passage quoted above is copied word for word from the page, near the name of Bionic.
- Checked: Bionic uses Agentforce. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/bionic-agentforce · How we check: https://www.usedby.ai/methodology