# How Birdie Care uses Intercom

As published on [intercom.com](https://www.intercom.com/customers/birdie-care). Captured by usedby on 2026-10-05.

- Company: [Birdie Care](https://www.usedby.ai/companies/birdie-care.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)
- Teams: Support

## The use case: how Birdie Care deploys Intercom

Birdie Care uses Intercom as its support platform and Fin, Intercom's AI chatbot, as its primary solution for automated support and bot-based resolution of partner queries. The team reviews Fin conversations to find gaps in help center content.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Birdie Care, not ours.

> Since integrating Fin, Birdie has witnessed a remarkable improvement to its support efficiency. “Fin is now resolving 26% of our conversations, a significant improvement from our previous benchmarks,” says Luke.

- **2pp**: “A 2pp increase in CSAT scores in August and September, sustaining a score of over 90% for more than a year.”
- **20pp**: “A 20pp increase in auto-resolution rates within just two months.”
- **30%**: “reduced the expected headcount the team would need to meet increasing demand for the year ahead by 30% thanks to the efficiency gains of AI and automation”

> We had a brief period where we looked at Zendesk and actually started trying to implement it. Within a week, we pivoted back.
>
> Luke Cullimore, Senior Revenue Operations Lead at Birdie Care

Source: [intercom.com](https://www.intercom.com/customers/birdie-care), captured 2026-10-05.

## Intercom users in HealthTech & Digital Health

- [Accurx](https://www.usedby.ai/companies/accurx.md) — Observed
- [Dental Intelligence](https://www.usedby.ai/companies/dental-intelligence.md) — Observed
- [Numan](https://www.usedby.ai/companies/numan.md) — Observed
- [WHOOP](https://www.usedby.ai/companies/whoop.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the passage quoted above is copied word for word from the page, near the name of Birdie Care.
- Checked: Birdie Care uses Intercom. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/birdie-care-intercom · How we check: https://www.usedby.ai/methodology