# How Blackbaud uses Qualified

**68%**: “Blackbaud increased meetings booked by 68% with Piper the AI SDR Agent”

As published on [qualified.com](https://www.qualified.com/customers/blackbaud). Captured by usedby on 2026-11-05.

- Company: [Blackbaud](https://www.usedby.ai/companies/blackbaud.md)
- Tool: [Qualified](https://www.usedby.ai/tools/qualified.md)
- Industry: [Non-profit & NGO](https://www.usedby.ai/companies/industry/non-profit-ngo.md)
- Teams: Sales, SDR, Marketing

## The use case: how Blackbaud deploys Qualified

Blackbaud uses Qualified's Piper AI SDR Agent, named Grant, to engage website visitors, answer questions, qualify needs and book meetings around the clock. It also uses the agent for webinar follow-up and for email outreach triggered by website activity, passing conversation context to sales reps.

Summary written by usedby from the source page, in English. The figures are those of Qualified and Blackbaud, not ours.

> Compared with its previous website chat experience, Blackbaud reported: 118% more website conversations. 68% more meetings booked. 20% more pipeline generated from those interactions.

- **118%**: “118% more website conversations.”
- **20%**: “20% more pipeline generated from those interactions.”
- **60%**: “60% of the meetings Grant booked came after 5 p.m.”
- **64%**: “64% open rate”

> Our nonprofit customers are busy with donors and constituents during the day. Grant is there when they’re ready to explore, answering questions and booking meetings even after our team has gone home.
>
> Troy O’Bryan, SVP of Global Growth & AI GTM Architect

Source: [qualified.com](https://www.qualified.com/customers/blackbaud), captured 2026-11-05.

## Other AI tools used by Blackbaud

- [Auditoria.AI](https://www.usedby.ai/tools/auditoria-ai.md) — Observed
- [CodeRabbit](https://www.usedby.ai/tools/coderabbit.md) — Observed

## Other companies using Qualified

- [8x8](https://www.usedby.ai/companies/8x8.md) — Confirmed
- [Box](https://www.usedby.ai/companies/box.md) — Confirmed
- [Demandbase](https://www.usedby.ai/companies/demandbase.md) — Confirmed
- [Emplifi](https://www.usedby.ai/companies/emplifi.md) — Confirmed
- [Quickbase](https://www.usedby.ai/companies/quickbase.md) — Confirmed
- [SUSE](https://www.usedby.ai/companies/suse.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-05.

- Checked: the figure 68% is printed word for word on the page, near the name of Blackbaud.
- Checked: the passage quoted above is copied word for word from the page, near the name of Blackbaud.
- Checked: Blackbaud uses Qualified. Confirmed line. Latest check across sources: 2026-11-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/blackbaud-qualified · How we check: https://www.usedby.ai/methodology