# How Boomi uses Coveo

**97%**: “With 97% of Boomiverse sessions involving intelligent search”

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/boomi), January 2018. Captured by usedby on 2026-10-09.

- Company: [Boomi](https://www.usedby.ai/companies/boomi.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Teams: Boomiverse, Customer Support

## What the story says

Boomi uses Coveo AI inside its Salesforce Experience Cloud community, Boomiverse, to provide a single intelligent search across Salesforce content, documentation, training and videos. Machine learning personalizes results and supports self-service to reduce case volume.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Boomi, not ours.

> By combining Salesforce with Coveo, Boomi was able to create a community experience that became the single point of knowledge for their customers.

- **300%**: “300% case deflection increase in the first 3 months”
- **40%**: “40% growth in overall engagement in the system”
- **60%**: “60% increase in pageviews”

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 97% is printed word for word on the page, near the name of Boomi.
- Checked: the passage quoted above is copied word for word from the page, near the name of Boomi.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Boomi uses Coveo. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/boomi-coveo · How we check: https://www.usedby.ai/methodology