# How Borrowell uses Tidio

**83%** Resolution rate with Lyro AI Agent

As published on [tidio.com](https://www.tidio.com/customers/borrowell/), March 2026. Captured by usedby on 2026-10-09.

- Company: [Borrowell](https://www.usedby.ai/companies/borrowell.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer Support, Member Experience

## The use case: how Borrowell deploys Tidio

Borrowell, a Canadian fintech company, uses Tidio's Lyro AI Agent to answer common customer questions before they become tickets. Conversations Lyro cannot resolve are automatically converted into Zendesk tickets with the full transcript, while Zendesk remains the primary ticketing system.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Borrowell, not ours.

> Canadian fintech leader Borrowell successfully implemented Tidio's AI-powered chatbot with seamless Zendesk integration, achieving an 83% resolution rate while serving over 3 million members.

- **87%**: “Answer rate 87%”
- **65%**: “Help center engagement rate 65%”

> As our business continues to scale, we’re anticipating an increase in ticket volume. With our current team size, it would be challenging to manage that growth efficiently. Implementing a chatbot helps us stay lean and agile, while still being able to scale our operations and maintain a high level of service.
>
> Stephen Nadeau, Senior Manager of Member Experience, Borrowell

Source: [tidio.com](https://www.tidio.com/customers/borrowell/), captured 2026-10-09.

> Automatic message feature that helps a lot and is very, very beneficial for us to avoid losing leads.
>
> Stephen Nadeau, Senior Manager of Member Experience

Source: [tidio.com](https://www.tidio.com/customers/), captured 2026-10-03.

## Tidio users in Fintech & Payments

- [Rapyd](https://www.usedby.ai/companies/rapyd.md) — Confirmed
- [Sound Royalties](https://www.usedby.ai/companies/sound-royalties.md) — Confirmed
- [Tide](https://www.usedby.ai/companies/tide.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 83% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Borrowell.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Borrowell uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/borrowell-tidio · How we check: https://www.usedby.ai/methodology