# How Bosch uses Cognigy

As published on [cognigy.com](https://www.cognigy.com/en/case-study/bosch). Captured by usedby on 2026-10-08.

- Company: [Bosch](https://www.usedby.ai/companies/bosch.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)
- Industry: [Manufacturing](https://www.usedby.ai/companies/industry/manufacturing.md)
- Teams: HR, Contact Center, Sales

## What the story says

Bosch uses the platform to build AI agents for internal customers, employees and clients, including an HR AI agent for employees worldwide and an agent copilot in the Power Tools contact center. It also uses it for self-service and sales chat automation.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Bosch, not ours.

> NiCE Cognigy is deeply integrated into the company’s operational processes and proves successful across over 90 different use cases.

- **25 countries**: “ROB has been rolled out in 25 countries, supporting all Bosch regions.”

> Focus on the outcomes first. Take care of your customers. If you keep that in mind, the rest falls into place. The savings and efficiency gains will inevitably follow.
>
> Michael Rice, Senior Digital Product Owner @ Bosch Automotive NA

> NiCE Cognigy is by far the best solution on the market for a multinational enterprise like we are.
>
> Bosch

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Bosch.
- Checked: Bosch uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/bosch-cognigy · How we check: https://www.usedby.ai/methodology