# How Bosch uses Cognigy

**80%**: “an 80% decrease in time spent finding answers”

As published on [cognigy.com](https://www.cognigy.com/en/case-study/bosch-mobility). Captured by usedby on 2026-10-08.

- Company: [Bosch](https://www.usedby.ai/companies/bosch.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)
- Industry: [Manufacturing](https://www.usedby.ai/companies/industry/manufacturing.md)
- Teams: Customer Support

## What the story says

Bosch Mobility Aftermarket uses Cognigy to power Bosch Answers, an agentic AI assistant that gives customers, workshops, distributors and internal teams source-linked answers about its product portfolio. It replaces searching technical documents or contacting support.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Bosch, not ours.

> In three months alone, the solution generated $24,000 in cost savings by drastically reducing support volume.

- **99%**: “With a 99% success rate of AI interactions”
- **70%**: “a 70% reduction in common complaints”
- **$24,000**: “the solution generated $24,000 in cost savings”

> Focus on the outcomes first. Take care of your customers. If you keep that in mind, the rest falls into place. The savings and efficiency gains will inevitably follow.
>
> Michael Rice, Senior Digital Product Owner @ Bosch Automotive NA

> NiCE Cognigy is by far the best solution on the market for a multinational enterprise like we are.
>
> Bosch

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 80% is printed word for word on the page, near the name of Bosch.
- Checked: the passage quoted above is copied word for word from the page, near the name of Bosch.
- Checked: Bosch uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/bosch-mobility-aftermarket-cognigy · How we check: https://www.usedby.ai/methodology