# How Boston Scientific uses Coveo

**15%** Increase in customer retention

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/boston-scientific-new), October 2026. Captured by usedby on 2026-10-21.

- Company: [Boston Scientific](https://www.usedby.ai/companies/boston-scientific.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [Medical Devices](https://www.usedby.ai/companies/industry/medical-devices.md)
- Teams: Digital Experience, Sales

## The use case: how Boston Scientific deploys Coveo

Boston Scientific uses Coveo AI search on its B2B ecommerce site to help buyers find products through predictive query suggestions and relevant results, with custom catalogs and entitlements. This lets customers self-serve instead of contacting sales reps for routine requests.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Boston Scientific, not ours.

> Coveo delivered AI-search that learns from behavior, returns relevant results, and supports personalization — empowering buyers to self-serve and helping reps focus on value.

> Our goal was simple: make it easier to do business with us
>
> Deirdre Peters, Head of Digital Experience at Boston Scientific

Source: [coveo.com](https://www.coveo.com/en/resources/case-studies/boston-scientific-new), captured 2026-10-21.

> We set a $3M incremental revenue goal and now with Coveo we’re on track for $10M in year one. It’s an incredible turnaround.
>
> Deirdre Peters, Head of Digital Experience

Source: [coveo.com](https://www.coveo.com/en/resources/case-studies/boston-scientific), captured 2026-10-09.

## Other AI tools used by Boston Scientific

- [Altana](https://www.usedby.ai/tools/altana.md) — Observed
- [Fiddler AI](https://www.usedby.ai/tools/fiddler-ai.md) — Observed
- [Miro](https://www.usedby.ai/tools/miro.md) — Observed
- [Moveworks](https://www.usedby.ai/tools/moveworks.md) — Observed

## Other companies using Coveo

- [Acuity Brands](https://www.usedby.ai/companies/acuity-brands.md) — Confirmed
- [BRP](https://www.usedby.ai/companies/brp.md) — Confirmed
- [Blackwoods](https://www.usedby.ai/companies/blackwoods.md) — Confirmed
- [Boomi](https://www.usedby.ai/companies/boomi.md) — Confirmed
- [Caleres](https://www.usedby.ai/companies/caleres.md) — Confirmed
- [Dell](https://www.usedby.ai/companies/dell.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-21.

- Checked: the figure 15% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Boston Scientific.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Boston Scientific uses Coveo. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/boston-scientific-coveo-2 · How we check: https://www.usedby.ai/methodology