# How Boundless Learning uses Observe Ai

**90+**: “Elevated focus of 90+ advisors toward high-value, learner-centered conversations”

As published on [observe.ai](https://www.observe.ai/customers/boundless-learning-tm-expands-learner-access-with-proactive-ai-outreach). Captured by usedby on 2026-10-05.

- Company: [Boundless Learning](https://www.usedby.ai/companies/boundless-learning.md)
- Tool: [Observe Ai](https://www.usedby.ai/tools/observe-ai.md)
- Teams: Enrollment Operations, Quality Improvement, Learner Experience Enablement, Advisors

## What the story says

Boundless Learning uses an Observe.AI VoiceAI Agent named Lisa to make proactive outbound calls to prospective learners on behalf of university partners. The agent identifies intent and either books time with a human advisor or transfers the conversation to one live, while delivering required compliance disclosures.

Summary written by usedby from the source page, in English. The figures are those of Observe Ai and Boundless Learning, not ours.

> By using AI agents to handle high-volume initial outreach, Boundless Learning expanded the number of learners who could be engaged without pulling advisors away from complex, high-touch conversations.

- **100%**: “Created structured AI-to-human handoff with 100% accuracy on compliance and disclosures”

> AI can help us create more opportunities for connection and then get learners to the experts when it matters.
>
> Chris Martin, Enrollment Operations Manager, Acquisition & Retention

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 90+ is printed word for word on the page, near the name of Boundless Learning.
- Checked: the passage quoted above is copied word for word from the page, near the name of Boundless Learning.
- Checked: Boundless Learning uses Observe Ai. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/boundless-learning-observe-ai · How we check: https://www.usedby.ai/methodology