# How Bradesco uses Sprinklr

As published on [sprinklr.com](https://www.sprinklr.com/stories/bradesco/). Captured by usedby on 2026-11-07.

- Company: [Bradesco](https://www.usedby.ai/companies/bradesco.md)
- Tool: [Sprinklr](https://www.usedby.ai/tools/sprinklr.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: Customer Service, CX leaders, Quality reviewers

## The use case: how Bradesco deploys Sprinklr

Bradesco's customer service team uses Sprinklr Audit Checklist to automatically route resolved social media cases into a quality review queue, where each interaction is scored against a structured checklist. Quality scores appear in customer cases and operational dashboards alongside case volume, response times, and SLA.

Summary written by usedby from the source page, in English. The figures are those of Sprinklr and Bradesco, not ours.

> Through automated rules, resolved cases are routed directly to the quality monitoring queue. This automation eliminated manual routing and enabled Bradesco to evaluate a much larger share of customer interactions.

- **92%**: “92% of eligible customer cases automatically routed for quality review”
- **95%**: “95% average service quality score”

> Before, quality monitoring was something we looked at after the fact,” says Daiane Carvalho, social media coordinator at Bradesco. “With Sprinklr, it's now built into the way we manage customer service every day.
>
> Daiane Carvalho, Social Media Coordinator

Source: [sprinklr.com](https://www.sprinklr.com/stories/bradesco/), captured 2026-11-07.

## Other AI tools used by Bradesco

- [Blip](https://www.usedby.ai/tools/blip.md) — Observed

## Sprinklr users in Banking & Mortgages

- [Ally](https://www.usedby.ai/companies/ally.md) — Confirmed
- [BMO](https://www.usedby.ai/companies/bmo.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-07.

- Checked: the passage quoted above is copied word for word from the page, near the name of Bradesco.
- Checked: Bradesco uses Sprinklr. Confirmed line. Latest check across sources: 2026-11-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/bradesco-sprinklr · How we check: https://www.usedby.ai/methodology