# How Brinks Home uses Cresta

**50%**: “The team has also been able to cut QM costs by 50%.”

As published on [cresta.com](https://cresta.com/customers/brinks-home). Captured by usedby on 2026-10-07.

- Company: [Brinks Home](https://www.usedby.ai/companies/brinks-home.md)
- Tool: [Cresta](https://www.usedby.ai/tools/cresta.md)
- Teams: Customer Experience, Customer Care, Quality Management

## What the story says

Brinks Home uses Cresta as an intelligence layer across its in-house and outsourced contact centers, including legacy on-premise systems. It supports real-time agent coaching, automated quality management, and call insights to standardize the customer and agent experience.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Brinks Home, not ours.

> With AI-driven coaching plans and the ability to implement auto QM, managers save hours per week, giving them critical time back to focus on more strategic initiatives. The team has also been able to cut QM costs by 50%.

- **30pt**: “30pt Increase in NPS”
- **73%**: “73% reduction in transfer rate”
- **8%**: “8% reduction in AHT”

> It’s super difficult just having line of sight in what your agents are doing day in and day out. Cresta has opened that up. It’s night and day from where we were before.
>
> Veronica Moturi, SVP Customer Experience

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 50% is printed word for word on the page, near the name of Brinks Home.
- Checked: the passage quoted above is copied word for word from the page, near the name of Brinks Home.
- Checked: Brinks Home uses Cresta. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/brinks-home-cresta · How we check: https://www.usedby.ai/methodology