# How Broadcom uses Moveworks

**88%** support issues resolved autonomously

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/broadcom-integrates-it-knowledge-base-with-moveworks-ai). Captured by usedby on 2026-10-05.

- Company: [Broadcom](https://www.usedby.ai/companies/broadcom.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Semiconductors & Hardware](https://www.usedby.ai/companies/industry/semiconductors-hardware.md)
- Teams: IT, HR, Engineering

## The use case: how Broadcom deploys Moveworks

Broadcom uses Moveworks as a conversational AI assistant inside Google Chat to handle IT support requests such as password resets, ticket creation and status, and knowledge base questions. It also supports Day-1 onboarding of employees from acquired companies.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Broadcom, not ours.

> With Moveworks, Broadcom now resolves 88% of support issues autonomously, up from approximately 10% at launch.

- **75,000**: “Since deployment, Moveworks has resolved more than 75,000 total IT issues at Broadcom.”
- **3,000**: “The platform was implemented in weeks using Broadcom’s historical service desk ticket data and a knowledge base of more than 3,000 articles, with minimal internal IT resources required.”
- **54%**: “Autonomous resolution increased from approximately 10% at launch to 54%, and as of 2025, Broadcom has subsequently enabled its AI Assistant to resolve 88% of support requests.”

> You don’t want your users going all over the place to search for information. The advantage of our Moveworks AI Assistant is that there’s one familiar go-to place for employees to get their answers.
>
> Stanley Toh, Head of End-User Services & Experience, Broadcom

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/broadcom-integrates-it-knowledge-base-with-moveworks-ai), captured 2026-10-05.

## Other AI tools used by Broadcom

- [Vectara](https://www.usedby.ai/tools/vectara.md) — Confirmed
- [Codeium](https://www.usedby.ai/tools/codeium.md) — Observed
- [Sonar](https://www.usedby.ai/tools/sonar.md) — Observed
- [Workato](https://www.usedby.ai/tools/workato.md) — Observed

## Moveworks users in Semiconductors & Hardware

- [Intel](https://www.usedby.ai/companies/intel.md) — Observed
- [Micron](https://www.usedby.ai/companies/micron.md) — Observed
- [Western Digital](https://www.usedby.ai/companies/western-digital.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 88% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Broadcom.
- Checked: Broadcom uses Moveworks. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/broadcom-moveworks · How we check: https://www.usedby.ai/methodology