# How Broadcom uses Vectara

**50%**: “delivered 50% faster internal knowledge retrieval”

As published on [vectara.com](https://www.vectara.com/business/resources/customer-stories/broadcom). Captured by usedby on 2026-10-07.

- Company: [Broadcom](https://www.usedby.ai/companies/broadcom.md)
- Tool: [Vectara](https://www.usedby.ai/tools/vectara.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Customer Support, Semiconductor engineering

## What the story says

Broadcom uses Vectara as its unified agentic AI platform to power customer support chat and search, and to run on-premise assistants for its semiconductor engineering businesses. It consolidated separate AI tools onto this single platform.

Summary written by usedby from the source page, in English. The figures are those of Vectara and Broadcom, not ours.

> Broadcom successfully consolidated its AI tooling and standardized on Vectara as its enterprise Agentic AI platform. This eliminated Agent sprawl, enabled consistent security and governance controls across environments, and shortened time to production for the highly accurate agents required by the business.

- **3x**: “Broadcom achieved a reported 3x containment rate improvement”
- **45%**: “The solution drove up to 45% deflection in internal support”
- **30%**: “greater than 30% workflow acceleration”

> Getting agents to operate and scale correctly in production involves combining multiple complex components in the right way.
>
> Alan Davidson, Chief Information Officer, Broadcom

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 50% is printed word for word on the page, near the name of Broadcom.
- Checked: the passage quoted above is copied word for word from the page, near the name of Broadcom.
- Checked: Broadcom uses Vectara. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/broadcom-vectara · How we check: https://www.usedby.ai/methodology