# How BRP uses Coveo

As published on [coveo.com](https://www.coveo.com/en/resources/videos/case-study/brp-centralizes-its-global-dealership-self-service-network-with-coveo-for-salesforce). Captured by usedby on 2026-10-10.

- Company: [BRP](https://www.usedby.ai/companies/brp.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [Automotive Manufacturing](https://www.usedby.ai/companies/industry/automotive-manufacturing.md)
- Teams: After Sales, Consumer Service

## What the story says

BRP uses Coveo as the search engine behind its Salesforce-powered dealer portal, covering the knowledge base and case management, where it suggests articles to dealers. It also uses Coveo analytics to understand how its dealer network works day to day.

Summary written by usedby from the source page, in English. The figures are those of Coveo and BRP, not ours.

> We now deployed the two months ago, the case management portion of it, which is providing, suggested articles to dealer and now dealers are finding the same information pulling from the knowledge or lithium that is in the knowledge base.

> Analytics tell me if there is a content gap, as well, so that we know we have to create articles to help with specific issues.
>
> Jasmin Boudreau, Manager, Strategic Planning

Source: [coveo.com](https://www.coveo.com/en/resources/case-studies/brp), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-10.

- Checked: the passage quoted above is copied word for word from the page, near the name of BRP.
- Checked: BRP uses Coveo. Confirmed line. Latest check across sources: 2026-10-10.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/brp-coveo-2 · How we check: https://www.usedby.ai/methodology