# How Bulletproof uses Kustomer

**$3 to $4**: “a significant reduction of $3 to $4 for every cost per contact”

As published on [kustomer.com](https://www.kustomer.com/customers/bulletproof/). Captured by usedby on 2026-10-09.

- Company: [Bulletproof](https://www.usedby.ai/companies/bulletproof.md)
- Tool: [Kustomer](https://www.usedby.ai/tools/kustomer.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: Customer Care

## What the story says

Bulletproof's Customer Care team uses Kustomer to automate resolution of common transactional issues such as delivery problems through custom workflows, and to handle omnichannel support including mobile voice and text via the Amazon Connect integration. This frees Advocates to spend time on higher-value conversations.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Bulletproof, not ours.

> Kustomer enabled Bulletproof to streamline its transactional customer support conversations, freeing up more time for high-value activities without expanding Advocate headcount.

- **15 points**: “Bulletproof customers’ perception of service quality increased 15 points in two months.”

> Primarily from our increased efficiency with Kustomer, we’ve seen a significant reduction of $3 to $4 for every cost per contact.
>
> Michael Callahan, Head of Customer Care and Experience

Source: [kustomer.com](https://www.kustomer.com/customers/bulletproof/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure $3 to $4 is printed word for word on the page, near the name of Bulletproof.
- Checked: the passage quoted above is copied word for word from the page, near the name of Bulletproof.
- Checked: Bulletproof uses Kustomer. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/bulletproof-kustomer · How we check: https://www.usedby.ai/methodology