# How Burker uses Tidio

**~80%** Lyro resolution rate (April)

As published on [tidio.com](https://www.tidio.com/customers/burker/), May 2026. Captured by usedby on 2026-10-03.

- Company: [Burker](https://www.usedby.ai/companies/burker.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Teams: Customer Service

## What the story says

Burker, a direct-to-consumer watch and jewelry brand, uses Tidio's Lyro AI agent as the first line of support on its website live chat and Instagram. It automatically answers repetitive questions such as order status and pre-sale product questions in the customer's language, and escalates unresolved cases to the outsourced email team.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Burker, not ours.

> In April, with a sale running on the website, Lyro handled 10,000 conversations in a single month, hitting the plan’s conversation limit. The resolution rate climbed to nearly 80%.

- **10,000**: “Lyro handled 10,000 conversations in a single month”
- **75%**: “it handled 5,000 conversations with a 75% resolution rate”
- **48%**: “the outsourced team saw a 48% drop in email traffic compared to February”
- **15–20%**: “a consistent 15–20% reduction in inbound volume reaching the outsourced team”

> The metrics speak for themselves. Lyro stops the repetitive questions from ever reaching our team. Clients get an immediate answer in their own language, at any hour. That’s exactly what we needed.
>
> Daria Nifontova, Head of Customer Service at Burker

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure ~80% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Burker.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Burker uses Tidio. Confirmed line. Latest check across sources: 2026-10-03.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/burker-tidio · How we check: https://www.usedby.ai/methodology