# How Cabaia uses Yuma

**€9,675**: “In half a year, they've saved €9,675 with Yuma.”

As published on [yuma.ai](https://yuma.ai/case-studies/how-cabaia-achieved-74-cost-reduction-with-yuma-ai), May 2025. Captured by usedby on 2026-10-10.

- Company: [Cabaia](https://www.usedby.ai/companies/cabaia.md)
- Tool: [Yuma](https://www.usedby.ai/tools/yuma.md)
- Industry: [Fashion & Apparel](https://www.usedby.ai/companies/industry/fashion-apparel.md)
- Teams: Customer Service, After-sales service
- Customer since (as the page says): CABAIA began utilizing Yuma AI in January 2024.

## What the story says

CABAIA uses Yuma AI alongside its Zendesk help desk to automatically handle routine support tickets such as order cancellations, modifications, newsletter unsubscriptions, guarantee claims and delivery address changes. A product knowledge base is also integrated so the AI can answer questions about product details.

Summary written by usedby from the source page, in English. The figures are those of Yuma and Cabaia, not ours.

> Cost per ticket processed was €3.75 by a human agent (with Yuma it’s €1 per ticket). In half a year, they've saved €9,675 with Yuma. Today, the financial efficiency gained through AI automation is real.

- **€1**: “Cost per ticket processed was €3.75 by a human agent (with Yuma it’s €1 per ticket).”
- **2 minutes**: “Customers receive replies in less than 2 minutes.”
- **0.7 points**: “Our customer satisfaction has improved by 0.7 points in a short time.”
- **132,000**: “In 2023 alone, their after-sales service handled an overwhelming 132,000 tickets.”

> Yuma has enabled us to stop worrying about the level 0 and 1 tickets that agents are always reluctant to do.
>
> Gwen Pilorget, Director of Customer Relationship

Source: [yuma.ai](https://yuma.ai/case-studies/how-cabaia-achieved-74-cost-reduction-with-yuma-ai), captured 2026-10-10.

## What usedby checked

We compared the story with its live page on 2026-10-10.

- Checked: the figure €9,675 is printed word for word on the page, near the name of Cabaia.
- Checked: the passage quoted above is copied word for word from the page, near the name of Cabaia.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Cabaia uses Yuma. Confirmed line. Latest check across sources: 2026-10-10.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/cabaia-yuma · How we check: https://www.usedby.ai/methodology