# How Cabau Lifestyle uses Gorgias

**600%**: “600% increase in bundle sales with Rebuy and Gorgias AI Guidance (from 2% to 14% of all orders)”

As published on [gorgias.com](https://www.gorgias.com/customers/cabau-lifestyle), February 2026. Captured by usedby on 2026-10-08.

- Company: [Cabau Lifestyle](https://www.usedby.ai/companies/cabau-lifestyle.md)
- Tool: [Gorgias](https://www.usedby.ai/tools/gorgias.md)
- Teams: CX team

## What the story says

Cabau Lifestyle uses Gorgias's AI Agent and Shopping Assistant on the Gorgias helpdesk to handle repetitive order-related tickets and pre-purchase product questions. This let a small CX team cope with a surge in ticket volume and offer 24/7 email support.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Cabau Lifestyle, not ours.

> Cabau Lifestyle introduced AI Agent to support and sell, automating the influx of repetitive pre- and post-purchase tickets driven by the brand’s virality.

- **7%**: “7% improvement in CSAT with AI Agent, from 4.3 to 4.6 within four months”
- **50%**: “50% repeat customer rate through explosive growth”
- **5-6%**: “5-6% conversion rate sustained even after the Netflix surge”
- **6-9**: “6-9 additional agent hires avoided, while ticket volume tripled”

> The fact that AI Agent can resolve so many questions so quickly is amazing. We had a technical issue last BFCM that created a 600-question pile-up, and AI Agent cleared them from the queue in minutes.
>
> Coen Fredriks, Chief Commercial Officer

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 600% is printed word for word on the page, near the name of Cabau Lifestyle.
- Checked: the passage quoted above is copied word for word from the page, near the name of Cabau Lifestyle.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Cabau Lifestyle uses Gorgias. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/cabau-lifestyle-gorgias · How we check: https://www.usedby.ai/methodology