# How CallTrackingMetrics uses Deepgram

As published on [deepgram.com](https://deepgram.com/customers/calltrackingmetrics). Captured by usedby on 2026-10-09.

- Company: [CallTrackingMetrics](https://www.usedby.ai/companies/calltrackingmetrics.md)
- Tool: [Deepgram](https://www.usedby.ai/tools/deepgram.md)
- Industry: [Marketing Tech](https://www.usedby.ai/companies/industry/marketing-tech-martech.md)
- Teams: Contact center, Marketing

## What the story says

CallTrackingMetrics uses Deepgram speech recognition, deployed in its AWS VPC, to transcribe calls for both its call tracking analytics and contact center products. The transcripts give marketers insight into which campaigns drive calls and help contact center managers train agents and search calls for specific words and phrases.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and CallTrackingMetrics, not ours.

> With Deepgram's greater than 90% accuracy rate, CallTrackingMetrics was able to improve the quality of its customer conversation analytics significantly.

> Deepgram is by far the most accurate speech vendor we evaluated and we've seen a tremendous improvement since deploying Deepgram, both on the call tracking analytics and contact center side
>
> Todd Fisher, Founder, CallTrackingMetrics

Source: [deepgram.com](https://deepgram.com/customers/calltrackingmetrics), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of CallTrackingMetrics.
- Checked: CallTrackingMetrics uses Deepgram. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/calltrackingmetrics-deepgram · How we check: https://www.usedby.ai/methodology