# How Cambia Health Solutions uses BigPanda

**30 seconds**: “critical alerts can now be identified within 30 seconds”

As published on [bigpanda.io](https://www.bigpanda.io/customer/cambia-health-solutions-case-study/), April 2023. Captured by usedby on 2026-10-07.

- Company: [Cambia Health Solutions](https://www.usedby.ai/companies/cambia-health-solutions.md)
- Tool: [BigPanda](https://www.usedby.ai/tools/bigpanda.md)
- Teams: NOC, IT Operations

## What the story says

Cambia's network operations center uses BigPanda to ingest monitoring and change data, deduplicate, filter and correlate alerts into incidents, and enrich them with business context. Incidents are then ticketed once in the ITSM tool and routed to the correct response team.

Summary written by usedby from the source page, in English. The figures are those of BigPanda and Cambia Health Solutions, not ours.

> Cambia’s newfound visibility through the reduction of alert noise and enhanced alert enrichment strategies allowed the NOC to automate their processes; critical alerts can now be identified within 30 seconds.

- **83%**: “Automated their process to 83%, enabling identification of critical alerts within 30 seconds”
- **95%**: “NOC overall SLA met: 95%”
- **91%**: “NOC critical alert SLA met: 91%”
- **30 minutes**: “Through this process alone, Cambia’s NOC team is now able to adhere to the 15-minute service level agreement (SLA) to identify critical alerts and incidents, which previously took 30 minutes on average.”

> BigPanda has helped significantly with deduplicating, correlating, and automating our process. We have a better understanding of what is impacted throughout the organization and how to fix it quickly.
>
> Mark Peterson, IT Operations Supervisor, Cambia Health Solutions

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 30 seconds is printed word for word on the page, near the name of Cambia Health Solutions.
- Checked: the passage quoted above is copied word for word from the page, near the name of Cambia Health Solutions.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Cambia Health Solutions uses BigPanda. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/cambia-health-solutions-bigpanda · How we check: https://www.usedby.ai/methodology