# How Camino Financial uses Dialpad

**six hours**: “we got it down to six hours or less”

As published on [dialpad.com](https://www.dialpad.com/customers/camino-financial/). Captured by usedby on 2026-10-18.

- Company: [Camino Financial](https://www.usedby.ai/companies/camino-financial.md)
- Tool: [Dialpad](https://www.usedby.ai/tools/dialpad.md)
- Teams: Sales, Customer Service, Admin

## What the story says

Camino Financial, a lender to small businesses, replaced its old phone system with Dialpad and uses it with a native Salesforce integration for call logging, click-to-call, call analytics and routing across departments. Agents also use the power dialer to call leads automatically.

Summary written by usedby from the source page, in English. The figures are those of Dialpad and Camino Financial, not ours.

> Prior to Dialpad, the resolution time was about forty-eight hours. Our goal was to lower that by 24 hours. But with Dialpad’s integration and analytics, we got it down to six hours or less.

- **97%**: “Customer satisfaction has increased from 94% to 97%, because agents have the information they need right in real time”
- **80%**: “we were able to start calling 80% of our leads within five minutes”
- **25%**: “Prior to power dialing, we were only able to reach 25% of our leads fast enough”

> Dialpad is part of the company culture at Camino Financial.
>
> Tania Cardenas, Senior Sales and Operations Manager

Source: [dialpad.com](https://www.dialpad.com/customers/camino-financial/), captured 2026-10-18.

## What usedby checked

We compared the story with its live page on 2026-10-18.

- Checked: the figure six hours is printed word for word on the page, near the name of Camino Financial.
- Checked: the passage quoted above is copied word for word from the page, near the name of Camino Financial.
- Checked: Camino Financial uses Dialpad. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/camino-financial-dialpad · How we check: https://www.usedby.ai/methodology