# How Canopy uses Siena AI

**36%**: “Automating over 36% of incoming queries across various channels”

As published on [siena.cx](https://www.siena.cx/customer-stories/canopy), April 2024. Captured by usedby on 2026-10-27.

- Company: [Canopy](https://www.usedby.ai/companies/canopy.md)
- Tool: [Siena AI](https://www.usedby.ai/tools/siena-ai.md)
- Teams: CX

## The use case: how Canopy deploys Siena AI

Canopy, a humidifier brand, uses Siena to automatically handle customer support requests across email and social channels, with distinct brand personas per channel. It also uses Siena Copilot to help agents match brand tone and scales coverage up or down with seasonal demand.

Summary written by usedby from the source page, in English. The figures are those of Siena AI and Canopy, not ours.

> Automating over 36% of incoming queries across various channels has enabled Canopy to sustain double-digit growth scale up or down CX capacity as needed.

> Having a flexible resource like Siena means we can address a high percentage of tickets during our busy season without adding undue stress on our team.
>
> Lucas Lappe, Founder of Canopy

Source: [siena.cx](https://www.siena.cx/customer-stories/canopy), captured 2026-10-27.

## Other companies using Siena AI

- [Comfrt](https://www.usedby.ai/companies/comfrt.md) — Confirmed
- [Coterie Baby](https://www.usedby.ai/companies/coterie-baby.md) — Confirmed
- [Dossier](https://www.usedby.ai/companies/dossier.md) — Confirmed
- [Earth Breeze](https://www.usedby.ai/companies/earth-breeze.md) — Confirmed
- [Eskiin](https://www.usedby.ai/companies/eskiin.md) — Confirmed
- [Everyday Dose](https://www.usedby.ai/companies/everyday-dose.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-27.

- Checked: the figure 36% is printed word for word on the page, near the name of Canopy.
- Checked: the passage quoted above is copied word for word from the page, near the name of Canopy.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Canopy uses Siena AI. Confirmed line. Latest check across sources: 2026-10-27.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/canopy-siena-ai · How we check: https://www.usedby.ai/methodology