# How Canva uses Assembled

**80%**: “Adoption: 80% of agents using Copilot within four weeks”

As published on [assembled.com](https://www.assembled.com/case-study/canva). Captured by usedby on 2026-10-08.

- Company: [Canva](https://www.usedby.ai/companies/canva.md)
- Tool: [Assembled](https://www.usedby.ai/tools/assembled.md)
- Industry: [Marketing Tech](https://www.usedby.ai/companies/industry/marketing-tech-martech.md)
- Teams: Customer Support, Workforce Management

## What the story says

Canva uses Assembled Workforce Management and Vendor Management to automate forecasting, scheduling, adherence tracking and reporting across its in-house and BPO agents. It also uses Assembled AI Copilot and agentic workflows so support specialists can find knowledge, pull account data and draft replies within one workspace.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Canva, not ours.

> Agents are now handling 30% more tickets a day all while maintaining or improving CSAT.

- **30%**: “Agents are now handling 30% more tickets a day all while maintaining or improving CSAT.”
- **18 hours**: “Automated adherence tracking alone saved more than 18 hours of manual work every week.”
- **2x**: “2x boost in agent productivity while maintaining quality, thanks to AI Copilot and agentic workflows”
- **six weeks**: “Workforce and Vendor Management: fully operational in six weeks”

> WFM has introduced a step-change improvement to our workforce operations. We’ve replaced manual processes with automated insights and now leverage the Assembled platform to drive strategic workforce planning decisions.
>
> Derek Lichtensteiger, Senior Systems Engineer

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 80% is printed word for word on the page, near the name of Canva.
- Checked: the passage quoted above is copied word for word from the page, near the name of Canva.
- Checked: Canva uses Assembled. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/canva-assembled · How we check: https://www.usedby.ai/methodology