# How Capital on Tap uses Sierra

**60%**: “Today they sit at 60%, on track for 65% by the end of the quarter.”

As published on [sierra.ai](https://sierra.ai/customers/capital-on-tap), June 2026. Captured by usedby on 2026-10-07.

- Company: [Capital on Tap](https://www.usedby.ai/companies/capital-on-tap.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)
- Teams: Customer Support

## What the story says

Capital on Tap uses a Sierra AI chat agent to handle customer support conversations for its small business credit card and savings customers. The agent pulls real account data through multiple tools to answer questions on credit limit reviews, card declines, and statement balances.

Summary written by usedby from the source page, in English. The figures are those of Sierra and Capital on Tap, not ours.

> Capital on Tap launched with a containment target of 30%. On the day they went live, they hit 35%. "Every time we have set targets, we have had to increase them midway through the quarter," Tilly says.

- **35%**: “On the day they went live, they hit 35%.”
- **4%**: “The real figure was 4%.”

> We have been able to do the work of ten people
>
> Tilly James, AI Operations Lead

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 60% is printed word for word on the page, near the name of Capital on Tap.
- Checked: the passage quoted above is copied word for word from the page, near the name of Capital on Tap.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Capital on Tap uses Sierra. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/capital-on-tap-sierra · How we check: https://www.usedby.ai/methodology