# How Caraway uses Kustomer

As published on [kustomer.com](https://www.kustomer.com/customers/caraway/). Captured by usedby on 2026-10-09.

- Company: [Caraway](https://www.usedby.ai/companies/caraway.md)
- Tool: [Kustomer](https://www.usedby.ai/tools/kustomer.md)
- Industry: [Consumer Goods](https://www.usedby.ai/companies/industry/consumer-goods-fmcg.md)

## What the story says

Caraway Home moved through three different help desks before settling on Kustomer as its long-term customer service solution, which it uses to support its customer experience.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Caraway, not ours.

> Discover how Caraway Home transformed their customer experience after moving through three different help desks before finally finding their long-term solution with Kustomer.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Caraway.
- Checked: Caraway uses Kustomer. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/caraway-kustomer · How we check: https://www.usedby.ai/methodology