# How Carey International uses Talkdesk

As published on [talkdesk.com](https://www.talkdesk.com/customers/carey-international/). Captured by usedby on 2026-10-09.

- Company: [Carey International](https://www.usedby.ai/companies/carey-international.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Industry: [Mobility & Ride-hailing](https://www.usedby.ai/companies/industry/mobility-ride-hailing.md)
- Teams: customer care, dispatchers, agents, supervisors

## What the story says

Carey International, a premium chauffeured ground transportation provider, uses Talkdesk for its customer care and dispatch operations, including voice and email handling, real-time supervisor monitoring, reporting for agent coaching, and automated quality assurance. It also supports large events like the Super Bowl and expansion into Spanish-language service in Mexico.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Carey International, not ours.

> Through automated quality assurance in Talkdesk Quality Management, every interaction is now evaluated—replacing limited manual sampling and providing a complete view of performance and customer satisfaction.

> One of the value propositions of Carey to our customers is our systems including Talkdesk are extremely reliable.
>
> Charlie Majane, Chief Technical Officer

Source: [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Carey International.
- Checked: Carey International uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/carey-international-talkdesk · How we check: https://www.usedby.ai/methodology