# How Carmoola uses Lorikeet

**60%**: “That figure now sits at 60% of all inbound on WhatsApp, chat, and email”

As published on [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-carmoola-resolves-60-of-support-end-to-end-with-lorikeet). Captured by usedby on 2026-10-08.

- Company: [Carmoola](https://www.usedby.ai/companies/carmoola.md)
- Tool: [Lorikeet](https://www.usedby.ai/tools/lorikeet.md)
- Teams: Customer Operations

## What the story says

Carmoola, a UK car finance lender, uses Lorikeet's AI agent 'Katie' to handle customer conversations across WhatsApp, chat and email, both inbound and outbound. The agent answers questions, helps customers who are struggling with repayments, and proactively contacts applicants who stall or need to reapply.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Carmoola, not ours.

> From day one with Lorikeet, Katie resolved 40% of inbound conversations end-to-end, up from 30% and at a higher satisfaction level. That figure now sits at 60% of all inbound on WhatsApp, chat, and email, and Carmoola expects roughly 75% by the end of the quarter.

- **90%**: “Run as an A/B test, Katie’s proactive outreach lifted one of their conversion metrics by 60% and resolved 90% of those conversations end-to-end”
- **40%**: “From day one with Lorikeet, Katie resolved 40% of inbound conversations end-to-end, up from 30%”
- **30%**: “Its existing automation, built on a knowledge base and rigid, form-driven prompts, resolved about 30% of inbound questions.”

> It’s like having your best agent on their best day, available all the time.
>
> Lucinda Bentley, Head of Customer Operations

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 60% is printed word for word on the page, near the name of Carmoola.
- Checked: the passage quoted above is copied word for word from the page, near the name of Carmoola.
- Checked: Carmoola uses Lorikeet. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/carmoola-lorikeet · How we check: https://www.usedby.ai/methodology