# How Carvana uses Claude

**65%**: “Claude Tag reduced the time required to reach an answer by 65%”

As published on [claude.com](https://claude.com/customers/carvana). Captured by usedby on 2026-10-12.

- Company: [Carvana](https://www.usedby.ai/companies/carvana.md)
- Tool: [Claude](https://www.usedby.ai/tools/claude.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: retail science, customer verification, wholesale platform, Pathfinders, Legal

## What the story says

Carvana uses Claude Tag in Slack to automatically investigate production monitoring alerts, identify code owners, post root-cause analyses, and open pull requests for human review. Teams also use it to verify releases against log baselines, answer questions by checking tickets, build history, code, and the data warehouse, and run scheduled checks on pipelines and feature flags.

Summary written by usedby from the source page, in English. The figures are those of Claude and Carvana, not ours.

> In the retail science channel, alert volume declined 56% as Claude Tag helped teams address recurring root causes rather than repeatedly clearing the same alerts.

- **56%**: “In the retail science channel, alert volume declined 56% as Claude Tag helped teams address recurring root causes rather than repeatedly clearing the same alerts.”

> Claude Tag gives us the flexibility to provide teams with access to the data they need while maintaining appropriate controls. Previously, we would have had to build and maintain those protections ourselves.
>
> Alex Devkar, SVP of Engineering and Analytics

Source: [claude.com](https://claude.com/customers/carvana), captured 2026-10-12.

## What usedby checked

We compared the story with its live page on 2026-10-12.

- Checked: the figure 65% is printed word for word on the page, near the name of Carvana.
- Checked: the passage quoted above is copied word for word from the page, near the name of Carvana.
- Checked: Carvana uses Claude. Confirmed line. Latest check across sources: 2026-10-12.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/carvana-claude · How we check: https://www.usedby.ai/methodology