# How Catholic Health uses Notable

**$350,000**: “Catholic Health is on track to save $350,000 a year in agent costs”

As published on [notablehealth.com](https://www.notablehealth.com/customer-stories/catholic-health), May 2026. Captured by usedby on 2026-10-08.

- Company: [Catholic Health](https://www.usedby.ai/companies/catholic-health.md)
- Tool: [Notable](https://www.usedby.ai/tools/notable-health.md)
- Teams: MyChart Helpdesk

## What the story says

Catholic Health replaced its outdated IVR for the MyChart Helpdesk with a Notable Voice AI agent that answers all calls. It handles routine tasks like password resets and username retrieval and transfers complex issues to a live agent.

Summary written by usedby from the source page, in English. The figures are those of Notable and Catholic Health, not ours.

> With these improvements, Catholic Health is on track to save $350,000 a year in agent costs while gaining complete control over call flows and performance metrics.

- **57%**: “Call containment rates improved dramatically, rising from 30% to 57%”
- **50%**: “resulting in a 50% reduction in outsourced call center volume”
- **25,000**: “The new system has already managed over 25,000 calls”

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure $350,000 is printed word for word on the page, near the name of Catholic Health.
- Checked: the passage quoted above is copied word for word from the page, near the name of Catholic Health.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Catholic Health uses Notable. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/catholic-health-notable-health · How we check: https://www.usedby.ai/methodology