# How Celonis uses Loopio

**50%**: “A Scalable Process with 50% Faster RFx Turnaround”

As published on [loopio.com](https://loopio.com/case-study/celonis-winning-rfx/), November 2023. Captured by usedby on 2026-10-08.

- Company: [Celonis](https://www.usedby.ai/companies/celonis.md)
- Tool: [Loopio](https://www.usedby.ai/tools/loopio.md)
- Industry: [Data & Analytics](https://www.usedby.ai/companies/industry/data-analytics.md)
- Teams: Competitive Engagement, Solution Engineers, Sales
- Customer since (as the page says): Huy was given the go-ahead to implement Loopio in February 2022

## What the story says

Celonis uses Loopio as a central library of RFP answers and best practices for its Competitive Engagement team and solution engineers. It supports RFP responses and lets sales reps self-serve answers, with content kept in multiple languages.

Summary written by usedby from the source page, in English. The figures are those of Loopio and Celonis, not ours.

> “People are spending less time on the search for information, and we’re using that gained time to better customize and tailor our responses,” says Huy.

- **500+**: “his team has used it to build a self-service solution that enables 500+ global users”
- **55%**: “55% automation rate for first draft of answers”

> Using Loopio, more people can help themselves, which means my team and fellow Solution Engineers get fewer requests, and the ones we do receive are more qualified.
>
> Bao Huy Lam, Manager, Competitive Engagement

> Using Loopio is like having a Solutions Engineer at your fingertips.
>
> Bao Huy Lam, Manager, Competitive Engagement

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 50% is printed word for word on the page, near the name of Celonis.
- Checked: the passage quoted above is copied word for word from the page, near the name of Celonis.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Celonis uses Loopio. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/celonis-loopio · How we check: https://www.usedby.ai/methodology