# How Cendyn uses Warmly

As published on [warmly.ai](https://www.warmly.ai/p/case-studies/ryan-shapiro). Captured by usedby on 2026-10-08.

- Company: [Cendyn](https://www.usedby.ai/companies/cendyn.md)
- Tool: [Warmly](https://www.usedby.ai/tools/warmly.md)
- Teams: sales, marketing

## What the story says

Cendyn replaced Drift with Warmly to see which visitors are on its website in real time and to run a single standardized chat experience across pages instead of many custom playbooks.

Summary written by usedby from the source page, in English. The figures are those of Warmly and Cendyn, not ours.

> Instead of managing numerous complex playbooks, Cendyn shifted to a standardized chat experience that appears consistently across pages and guides visitors through clear next steps.

> Warmly obviously helps track which visitors are coming to the site now. For us, it's just better understanding who was actually hitting the site.
>
> Ryan Shapiro, Director Global Business Development

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Cendyn.
- Checked: Cendyn uses Warmly. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/cendyn-warmly · How we check: https://www.usedby.ai/methodology