# How Chexy uses Lorikeet

**72%**: “The agent's share of inbound moved from about 24% to about 72% that week.”

As published on [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-chexy-handles-5x-more-support-tickets-with-the-same-team). Captured by usedby on 2026-10-27.

- Company: [Chexy](https://www.usedby.ai/companies/chexy.md)
- Tool: [Lorikeet](https://www.usedby.ai/tools/lorikeet.md)
- Teams: Customer Support
- Customer since (as the page says): Chexy went live in November 2025

## The use case: how Chexy deploys Lorikeet

Chexy uses Lorikeet's AI agent, named Chester, to handle customer support tickets such as identity verification, Aeroplan rewards and payment questions. After connecting Lorikeet to internal systems, the agent could look up payment records, account status and eligibility during live conversations.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Chexy, not ours.

> The agent's share of inbound moved from about 24% to about 72% that week. Monthly tickets handled by the agent went from about 1,500 to over 7,500, with payment questions included for the first time. The support team stayed the same size.

- **7,500**: “Monthly tickets handled by the agent went from about 1,500 to over 7,500, with payment questions included for the first time.”
- **24 hours**: “On the tickets Chester resolved, average handle time fell from 24 hours to about a minute.”

> We connected Lorikeet to Chexy's systems, and that allows us to give Lorikeet access to a lot of our data which we previously didn't have access to.
>
> Ben Gigone, CTO and Cofounder

Source: [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-chexy-handles-5x-more-support-tickets-with-the-same-team), captured 2026-10-27.

## Other companies using Lorikeet

- [Amber](https://www.usedby.ai/companies/amber.md) — Confirmed
- [Arbor](https://www.usedby.ai/companies/arbor.md) — Confirmed
- [Breeze](https://www.usedby.ai/companies/breeze.md) — Confirmed
- [Carmoola](https://www.usedby.ai/companies/carmoola.md) — Confirmed
- [EasyKind](https://www.usedby.ai/companies/easykind.md) — Confirmed
- [Eucalyptus](https://www.usedby.ai/companies/eucalyptus.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-27.

- Checked: the figure 72% is printed word for word on the page, near the name of Chexy.
- Checked: the passage quoted above is copied word for word from the page, near the name of Chexy.
- Checked: Chexy uses Lorikeet. Confirmed line. Latest check across sources: 2026-10-27.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/chexy-lorikeet · How we check: https://www.usedby.ai/methodology