# How Chick-fil-A uses ThoughtSpot

**20,000 users**: “When we bring in transactional data, we’ll have 20,000 users.”

As published on [thoughtspot.com](https://www.thoughtspot.com/resources/case-study/chick-fil-a). Captured by usedby on 2026-10-09.

- Company: [Chick-fil-A](https://www.usedby.ai/companies/chick-fil-a.md)
- Tool: [ThoughtSpot](https://www.usedby.ai/tools/thoughtspot.md)
- Industry: [Restaurants & Food Services](https://www.usedby.ai/companies/industry/restaurants-food-services.md)
- Teams: Supply Chain, Business users, Data analysts

## What the story says

Chick-fil-A rolled out ThoughtSpot one business group at a time, starting with supply chain, so business users can search and analyze data from its Amazon Redshift supply chain data mart themselves instead of sending requests to analysts. Data is loaded from Redshift into ThoughtSpot via an Alteryx connector.

Summary written by usedby from the source page, in English. The figures are those of ThoughtSpot and Chick-fil-A, not ours.

> Business users were suddenly able to not just view invoices for different products but also answer their “next question” on delivery information for products, case quantities, and more.

- **100,000 hours**: “Chick-fil-A estimated that their data searches resulted in a loss of 100,000 hours of productivity in 2019.”

> It was an easy decision for us to go with ThoughtSpot, which enables people to find data as if they were Googling it.
>
> Callie Cobbs, Principal BI Solution Architect

Source: [thoughtspot.com](https://www.thoughtspot.com/resources/case-study/chick-fil-a), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 20,000 users is printed word for word on the page, near the name of Chick-fil-A.
- Checked: the passage quoted above is copied word for word from the page, near the name of Chick-fil-A.
- Checked: Chick-fil-A uses ThoughtSpot. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/chick-fil-a-thoughtspot · How we check: https://www.usedby.ai/methodology