# How Ciena uses Kognitos

As published on [kognitos.com](https://www.kognitos.com/case-studies/ciena-modernizes-network-operations-with-kognitos-ai). Captured by usedby on 2026-10-07.

- Company: [Ciena](https://www.usedby.ai/companies/ciena.md)
- Tool: [Kognitos](https://www.usedby.ai/tools/kognitos.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Teams: Accounts Payable, Finance Operations

## What the story says

Ciena uses Kognitos to automate document-heavy Accounts Payable and purchase order processing, to route ServiceNow tickets to the correct departments in any language, and to manage rewards submissions. Employees only step in to help the platform learn from exceptions.

Summary written by usedby from the source page, in English. The figures are those of Kognitos and Ciena, not ours.

> Instead of being a highly manual, tedious activity, PO processing is now a low-touch process, saving time, improving quality, and delivering high levels of accuracy.

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the passage quoted above is copied word for word from the page, near the name of Ciena.
- Checked: Ciena uses Kognitos. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ciena-kognitos · How we check: https://www.usedby.ai/methodology