# How Ciena uses Moveworks

**85%**: “Key improvements include 85% approval time reduction - from three days to 30 minutes”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/ciena-cut-support-turnaround-from-days-to-minutes). Captured by usedby on 2026-10-08.

- Company: [Ciena](https://www.usedby.ai/companies/ciena.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Teams: IT, HR

## What the story says

Ciena uses Navi, an AI assistant built on Moveworks, as a single conversational entry point for employee IT and HR support. It automates routine approvals and access changes and answers employee questions from company systems without tickets.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Ciena, not ours.

> Ciena used Moveworks agentic AI to support 100 unique use cases, from routine approvals to everyday access changes, removing repetitive tasks that had previously consumed support teams’ time.

- **100+**: “Automating 100+ use cases accelerated approvals, reduced manual workload, and helped half the workforce get fast, reliable support around the clock.”
- **20%**: “Our adoption and growth are tremendous — it’s increasing every quarter by 20%.”

> Our adoption and growth are tremendous — it’s increasing every quarter by 20%. Employees are asking more questions, and the AI Assistant keeps up with every one.
>
> Lalit Kumar, Senior Analyst

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/ciena-cut-support-turnaround-from-days-to-minutes), captured 2026-10-08.

> Our adoption and growth are tremendous, and it is increasing every quarter by 20%. Interactions are also increasing, which means our employees are asking more questions from the AI bot.
>
> Lalit Kumar, Senior Analyst

Source: [moveworks.com](https://www.moveworks.com/us/en/customers), captured 2026-10-05.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 85% is printed word for word on the page, near the name of Ciena.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ciena.
- Checked: Ciena uses Moveworks. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ciena-moveworks · How we check: https://www.usedby.ai/methodology