# How Cisco uses Celonis

**90%** target for perfect orders, up from around 85%

As published on [celonis.com](https://www.celonis.com/solutions/stories/cisco-order-management). Captured by usedby on 2026-10-08.

- Company: [Cisco](https://www.usedby.ai/companies/cisco.md)
- Tool: [Celonis](https://www.usedby.ai/tools/celonis.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Teams: Commerce Operations, Process Intelligence & Automation

## What the story says

Cisco uses the Celonis Process Intelligence Platform to get visibility into its commerce operations ordering process, from order booking through invoicing, to find the root causes of delays and prioritize fixes. Use cases include orders booked but not invoiced and improving the share of perfect orders.

Summary written by usedby from the source page, in English. The figures are those of Celonis and Cisco, not ours.

> Cisco used the Celonis Process Intelligence Platform to gain full visibility into the ordering process from the time an order is booked to the time the invoicing happens, to find out what’s causing delays.

> Celonis gives us the level of information we need to make rational decisions when it comes to solutions. Not all problems are created equal. We need to know exactly what you need to address to get the biggest value the fastest.
>
> Prasad Varahabhatla, Senior Director, Process Intelligence & Automation

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 90% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Cisco.
- Checked: Cisco uses Celonis. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/cisco-celonis · How we check: https://www.usedby.ai/methodology